Accessible travel

We’re here to support you, whatever your need

At Stena Line, we want every journey to feel welcoming, caring and reliable. Whether you need a little extra support, are travelling with mobility equipment, or simply want to plan ahead with confidence, our teams are here to help make your trip as smooth and stress-free as possible.

If you have booked through a third party, we recommend that you get in touch with our Contact Centre to ensure your request for assistance has been communicated to the crew at our ports and on board.

Planning your journey

Letting us know of any accessibility, mobility, medical, or assistance needs require at least 48 hours' notice before travel so we can arrange support. This includes providing travel companions, medical equipment, mobility aids, assistance dogs, and also covers hidden disabilities, subject to safety regulations and availability. Read more.

When you arrive at the port

Accessible facilities and assistance are available at our ports and terminals. These include step-free access, parking, seating areas, mobility support, and help with boarding, luggage, and walking aids when arranged in advance. Boarding may be via gangway or bus transfer depending on the port and vessel. Read more.

Onboard Accessibility

Most public areas on board are wheelchair accessible, with accessible toilets, cabins, seating, clear signage and hearing support. Assistance is available for passengers with hearing, visual, or mobility needs throughout their journey. Read more.

Sensory information on board

To help passengers prepare, we provide sensory information about potential noise, crowds, announcements, vessel movement, and waiting times throughout the journey, with quieter spaces available and crew on hand to offer assistance when needed. Read more. 

Food allergies and dietary requirements

Our on board restaurants and cafés provide allergen information covering the 14 major allergens. If you have a food allergy or dietary concern, please speak to a member of staff before ordering food or drinks on board.

Travelling while pregnant or with children

Passengers travelling while pregnant or with children can enjoy a comfortable journey with family-friendly facilities and practical support available throughout their trip. Read more. 

Safety and emergencies

Your safety is our priority, with trained staff, accessible safety information and emergency assistance. Regular travel updates are provided to support passengers throughout their journey, including during delays or disruptions. Read more.