Planning Your Journey
To help us prepare the right support for you, please let us know about any accessibility or assistance requirements at least 48 hours before you travel.
If you have not contacted us 48 hours before travel to alert us of your assistance needs, we cannot guarantee additional assistance will be available at the time of travel.
Due to international maritime safety regulations, the number of passengers requiring assistance on each sailing is limited. We’ll always do our best to accommodate your needs and contacting us early helps ensure the best possible experience.
In the event of an emergency, lifts and escalators will be out of operation. If you would be unable to get to an assembly point without assistance in this event, please inform us at the time of booking.
The best way to book a trip is through your local Stena Line website or using the Stena Line app. While tickets can be purchased at the port via the terminal building, this depends on availability and popular sailings may sell out.
For in-depth guidance on booking accessible travel, changing an existing booking, or requesting assistance after you've booked, visit our Booking FAQ.
If you would like assistance through your journey for any specific mobility, medical, sensory, or accessibility requirements, please contact our Contact Centre who will be happy to help.
You can contact the team by phone or complete our Contact Form.
If you require personal assistance during your journey, an accompanying companion or carer may be able to travel free of charge, depending on your circumstances and support needs.
Our Contact Centre will be happy to guide you through the available options when booking.
Passengers are welcome to bring essential medical equipment on board.
If you need to travel with oxygen, this is limited to six small cylinders for personal use during travel. A doctor’s letter is required, and we kindly ask that you notify us at least 48 hours before departure.
Medical equipment carried on board must be operated by the passenger or accompanying companion.
If you are travelling with a wheelchair or mobility aid, you must inform us during the booking process as due to international maritime safety regulations, the number of passengers requiring assistance in an emergency is controlled.
We can accommodate most electric wheelchairs and mobility scooters, or battery-powered mobility aids. Please let us know during the booking process.
For safety reasons, damaged batteries or unsafe equipment may not be permitted on board.
We welcome trained Assistance Dogs recognised by:
- Assistance Dogs International (ADI)
- International Guide Dogs Federation (IDGF)
Recognised Assistance Dogs:
- travel free of charge
- are welcome in public areas on board
- may remain with their owner throughout the journey when on a lead or harness and wearing an identifying vest
Please notify us in advance if you are travelling with an Assistance Dog and ensure you have the required documentation for your destination country.
Please note that Emotional Support Animals are not recognised by law and must travel under our standard pet travel guidelines.
We recognise the Hidden Disabilities Sunflower scheme on some of our routes.
Passengers are welcome to wear a Sunflower lanyard if they wish to discreetly indicate that they may need additional support, understanding, or time during their journey.
Many of our crew and staff wear Sunflower pins, to help passengers identify trained staff who can assist.
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