Customer Service
We're here to help! You'll find answers to many of the common questions our customers have in our comprehensive FAQs section.
Need to get in touch? See our contact details, port locations and opening hours below.
Travelling in the next 48 hours? Visit our latest sailing updates page for the most up to date travel information.
Frequently Asked Questions
Booking
Contact us
Country
+44 343 208 1800 (in English)
Opening hours:
Monday - Friday: 8:00 - 22:00
Saturday – Sunday: 9:00 - 22:00
Call usContact Form
Can't find the answer to your query? Please complete our contact form and we'll aim to reply within 48 hours.
Complete formContact Form
Can't find the answer to your query? Please complete our contact form and we'll aim to reply within 48 hours.
Complete form+48 58 660 92 00
Opening hours:
Monday: 9:00 - 17:00
Tuesday - Thursday: 9:00 - 19:00
Friday: 9:00 - 17:00
Saturday: 9:00 - 15:00
Call us+44 343 208 1800 (in English)
Opening hours:
Monday - Friday: 8:00 - 22:00
Saturday – Sunday: 9:00 - 22:00
Call us+370 46 310 561 (Lithuania)
Opening hours:
Monday - Friday: 8:00 - 17:00
Saturday: 10:00 - 16:00
Call us+44 3447 70 70 70
Opening hours:
Monday - Friday: 8:00 - 22:00
Saturday – Sunday: 9:00 - 22:00
Call usContact Form
Can't find the answer to your query? Please complete our contact form and we'll aim to reply within 48 hours.
Complete form+371 636 22999
Opening hours:
Monday – Friday: 07:00 – 24:00
Saturday: 07:00 – 22:00
Sunday: 12:00 – 24:00
Call us+46 770 57 57 00
Opening hours:
Monday - Friday: 8:30 - 17:00
Saturday - Sunday: 9:00 - 16:00
Call us+44 343 208 1800 (in English)
Opening hours:
Monday - Friday: 8:00 - 22:00
Saturday – Sunday: 9:00 - 22:00
Call usContact Form
Can't find the answer to your query? Please complete our contact form and we'll aim to reply within 48 hours.
Complete form+44 343 208 1800 (in English)
Opening hours:
Monday - Friday: 8:00 - 22:00
Saturday – Sunday: 9:00 - 22:00
Call usContact Form
Can't find the answer to your query? Please complete our contact form and we'll aim to reply within 48 hours.
Complete form+353 1 907 5555
Opening hours:
Monday - Friday: 8:00 - 22:00
Saturday – Sunday: 9:00 - 22:00
Call usContact Form
Can't find the answer to your query? Please complete our contact form and we'll aim to reply within 48 hours.
Complete form
Port
Norviks färjeterminal, Norvikvägen 26, 149 45, Nynäshamn, Sweden
Opening hours:
Monday–Friday: 07:00–21:30
Saturday: 07:00–11:30 & 13:30–21:30
Sunday: 07:00–11:00
Terminal 2, Alexandra Road, Dublin, D01 WD28, Ireland
Opening hours:
Monday - Sunday: 05:30 - 02:30
Hook of Holland Port, Stena Line BV (Havennummer 915), Stationsweg 10, 3151 HS, Hook of Holland, Netherlands
Opening hours:
Monday - Friday: 12:15 - 13:30 & 18:15 - 21:15
Saturday: 12:15 - 13:30 & 18:45 - 21:15
Sunday: 12:15 - 13:00 & 18:45 - 21:15
Stena Line GmbH & Co. KG, Schwedenkai 1, 24103, Kiel, Germany
Opening hours:
Monday - Friday: 14:00 - 19:00
Saturday & Sunday: 14:00 - 18:00
12 Quays Terminal, Tower Road, Birkenhead, CH41 1FE, England
Opening hours:
Monday - Sunday: 07:30 - 10:30 & 19:30 - 22:30
Stena Line Denmark A/S, Faergevej 1, 8500, Grenaa, Denmark
Opening hours:
Monday - Thursday: 08:00 - 01:35
Friday: 08:00 - 1500
Sunday: 10:45 - 14:10 & 18:00 - 01:35
Denmark Terminal Halmstad, Grenåvägen 22, 302 50, Halmstad, Sweden
Opening hours:
Check in opens 90 min before scheduled departure for all passengers travelling by vehicle or bicycle.
Please note, it is only possible to travel as a passenger on foot from 27th June until 14th August. Foot passengers must check in at Halmstad Centralstation, Stationsgatan 25-31, 302 45, Halmstad at least 60 minutes before scheduled departure.
Rosslare Europort, Rosslare Harbour, County Wexford, Y35 PH4X, Ireland
Opening hours:
Monday - Sunday: 06:30 - 21:30
Fishguard Harbour, Goodwick, Pembrokeshire, SA64 0BU, Wales
Opening hours:
Monday–Sunday: 10:30–16:00 & 22:30–02:30
Denmark Terminal, Emigrantvägen 20, 413 27, Gothenburg, Sweden
Opening hours:
Sunday - Monday: 06:30 - 17:45
Tuesday - Friday: 07:30 - 17:45
Saturday: 07:30 - 15:00
Public Ferry Terminal, ul. Polska 4, 81-339, Gdynia, Poland
Opening hours:
Monday–Wednesday: 07:00–09:00 & 19:00–24:00
Thursday: 07:00–09:00 & 19:00–21:00
Friday: 06:00–19:30
Saturday & Sunday: 07:00–09:00 & 16:00–21:00
Norra Nyhamnsgatan 1A, 231 61, Trelleborg, Sweden
Opening hours:
Monday - Friday: 05:15 - 23:45
Saturday: 05:15 - 23:30
Sunday: 06:30 - 23:00
Foot passengers should check-in at Hamngatan 9, 231 42, Trelleborg, Sweden.
Terminal 1, Holyhead, Anglesey, LL65 2BU, Wales
Opening hours:
Monday–Sunday: 06:30–17:00 & 18:30–02:30
Verkövägen 101, 371 65, Lyckeby, Karlskrona, Sweden
Opening hours:
Monday: 06:00 - 12:15 & 13:45 - 19:30
Tuesday & Wednesday: 07:00 - 12:15 & 14:15 - 21:00
Thursday: 07:00 - 10:15 & 16:00 - 21:00
Friday: 08:00 - 13:15 & 14:15 - 00:00
Saturday: 06:45 - 09:00 & 15.00 - 21.00
Sunday: 06:45 - 09:00 & 17.00 - 21.00
Zum Fährterminal 1, 18147, Rostock, Überseehafen, Germany
Opening hours:
Monday - Saturday: 05:30 - 22:30
Sunday: 08:15 - 22:00
Germany Terminal Elof Lindälvs gata, 414 55, Gothenburg, Sweden
Opening hours:
Monday - Friday: 14:00 - 18:45
Saturday & Sunday: 14:00 - 17:45
Loch Ryan Port, Belfast Way, Cairnryan, DG9 8RG, Scotland
Opening hours:
Monday - Sunday: 06:00 - 22:00
Ventspils Pasažieru Terminal, Dārzu iela 6, Ventspils, LV-3601, Latvia
Opening hours:
Monday – Friday: 07:00 – 24:00
Saturday: 07:00 – 22:00
Sunday: 12:00 – 24:00
Victoria Terminal 2, West Bank Road, Belfast, BT3 9JL, Northern Ireland
Opening hours:
Monday - Sunday: 07:30 - 10:30 & 19:30 - 22:30
Skandinavienkai, Zum Hafenplatz 1, 23570, Lübeck-Travemünde, Germany
Opening hours:
Monday: 08:00–15:30
Tuesday: 07:00–15:30
Wednesday: 07:00–19:30
Thursday: 07:00–19:30
Friday: 07:00–23:00
Saturday: 18:00–23:00
Sunday: Closed
Stena Line Denmark A/S, Færgehavnsvej 10, 9900, Frederikshavn, Denmark
Opening hours:
Monday: 08:00–20:00
Tuesday–Saturday: 07:00–20:00
Sunday: 09:00–20:00
Terrabalt Terminal, Brīvostas iela 14A, Liepāja, LV-3405, Latvia
Opening hours:
Monday: 10:00 - 15:00
Tuesday: 14:00 - 19:00
Wednesday: 14:00 - 19:00
Thursday: 17:30 - 22:30
Friday: 17:30 - 22:30
Saturday: 22:00 - 01:00
Sunday: 06:00 - 10:00 & 22:00 - 01:00
Terminal Transmanche, Quai de Normandie, Cherbourg, 50100, France
Opening hours:
Monday - Friday: 09:00 - 00:00
Saturday: 16:00 - 21:00
Sunday: 10:00 - 15:00
Victoria Terminal 4, West Bank Road, Belfast, BT3 9JL, Northern Ireland
Opening hours:
Monday - Sunday: 06:00 - 22:30
Harwich International Port, Parkeston Quay, Harwich, CO12 4SR, England
Opening hours:
Monday–Sunday: 06:00–23:00
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