Accessible travel on Stena Adventurer

Travelling on Foot

Foot passengers do not board using an overhead walkway. Boarding and disembarking take place via a low-floor bus driving directly onto the vehicle deck. A designated boarding point highlighted at each terminal building is provided for passengers needing assistance. Port staff assist with luggage and mobility aids on all sailings.

Travelling by Car

Accessible parking spaces on vehicle decks are located on Decks 3 and 5, right beside the passenger lifts. Fixed ramps and dropped kerbs provide step-free access to doors. Cars are identified using hazard flashers and mirror hangers. Vehicle deck crew assist on all sailings.

Communication and Instructions

Disembarkation instructions and timeline updates are provided via public address announcements throughout the vessel and displayed on screens in main passenger lounges.

Assisted Foot Passengers

Assisted foot passengers should meet at the Guest Services desk on Deck 7 prior to arrival for guided transfer to the disembarkation bus.

Two accessible passenger lifts connect vehicle Decks 3 and 5 to passenger accommodation on Decks 7, 8, and 9. Doors open 870 mm wide, with floor dimensions of 900 mm wide by 900 mm deep. Buttons are set at wheelchair height with spoken floor announcements and visual floor lights. Controls do not feature Braille.

Locations

Accessible toilets are located on Deck 7 in the reception area, on Deck 8 along the central cross-walkway, and on Deck 9 outside the Family Hub.

Features

All accessible toilets are fitted with grab rails, a toilet backrest, an accessible washbasin and hand dryer, and an emergency pull cord.

Access

Accessible toilets on Decks 8 and 9 are open access and do not require a key. The accessible toilet on Deck 7 requires a Radar/NKS key. A key is available from Guest Services, Restaurant and Stena Plus Lounge.

A dedicated Changing Places facility is not available onboard. If you require additional space for personal care, please contact us before you travel and we will do our best to support your journey. While we will always try to help where possible, a ceiling hoist and adult-sized changing bench are not available on this vessel.

Accessible en-suite cabins are available onboard and must be booked in advance. Doors provide over 775 mm of clear width. Features include lowered bunks, reachable switches, and a step-free wet room shower with grab rails, a shower stool, an accessible toilet, and an emergency pull cord. Push-button alarms alert Reception and the Bridge directly.

Mobility scooters and manual or powered wheelchairs are welcome across the three passenger decks. Because the lifts measure 870 mm by 870 mm, turning space inside may be tight for larger powered wheelchairs or mobility scooters. Dedicated securing points are not available. 

A fixed hearing loop is fitted at the Guest Services desk on Deck 7. Subtitles are enabled on televisions throughout public lounges. Service and delay updates are announced aloud over the loudspeaker system.

Our onboard teams are fully aware of and trained in the Hidden Disabilities Sunflower Scheme. If you wear a Sunflower lanyard or badge, our crew is ready to recognise it, understand that you may need extra assistance, time, or understanding during your journey, and offer discreet, tailored support throughout your time onboard.

Signs use large, clear, high-contrast lettering. General signs, stairwells, and lift buttons do not feature Braille markings.

All main indoor areas across Decks 7, 8, and 9 are step-free. Corridors are at least 800 mm wide, doors provide at least 775 mm of clearance, and thresholds are level. The Guest Services desk does not have a lowered counter, but crew will step out to assist you. Assistance may be required to reach outer promenade decks due to doorsteps.

Certified assistance dogs are welcome across all public passenger areas and accessible cabins. A dedicated outdoor relief area is located on Deck 8 aft.

All dining venues, bars, and lounges have step-free entrances that are at least 775 mm wide. Wheelchair-friendly seating is available across dining spaces, and crew are happy to help carry trays. Accessible toilets are conveniently located nearby on Decks 7, 8, and 9.

Step-free Assembly Station A is located on Deck 7. Safety instructions are announced aloud over the loudspeaker system, and large-print and Braille briefings are available at Reception. Evacuation equipment is carried onboard.

If you or a member of your party require travel assistance, please notify our team at least 48 hours prior to departure. Advance notification allows us to ensure all necessary port and shipboard arrangements are tailored to your journey.