What is a customer profile?
If you wish you can register by creating your customer profile. This you can do either via "My Login" or in Step 6 of the booking process. You will then be a registered user and you will have access to your current bookings and also be able to make changes to your bookings.
If you are a member of our Extra loyalty scheme, you will be able to check your account balance online and pay for your trip with your Extra points. To enable this, you must activate your Extra points account in your registered user profile. You need to enter your Extra points membership number which is on the original e-mail sent to you when you registered. You must also have an Extra points password.
If you don't have a password please call 0343 208 1801 to set one up (calls cost no more than calls to geographic numbers 01 or 02).