I have made a booking and come to the confirmation page with the booking reference number but I didn't get any confirmation e-mail. Is my booking still valid?
Most likely, yes, the e-mail is sent separately from the saved booking. If Stena Line is experiencing problems with the software responsible for sending the confirmation e-mail, this means that no e-mail confirmation will be sent even though the booking is safe. If this should happen, the emails are queued up for later sending.
More likely though, is that the e-mail is stuck somewhere along it's way to your email inbox. It is very rare that Internet mail actually disappears. To check your booking, try to pick up your booking by selecting the 'My Bookings' option in the top navigation. If you don't find the booking in the list, please contact the webmaster for assistance email@example.com.
We will need your e-mail address and the booking reference number to be able to trace your booking. Please also consider the possibility that your mailbox might be full. If a mailbox exceeds the upper limit for content, it will not accept any new incoming e-mails until it has been cleared.