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View, amend or cancel your booking
Our chatbot, Stina, can help you with the majority of questions you have about travelling with us. You can access Stina in the bottom right hand corner of the page. Simply click on the “Open chatbot” button.
OPEN TICKET If you have booked with us and are uncertain if you want to travel now, we also offer you the option to change your ticket to an open ticket. Your original ticket will be cancelled but the ticket value will remain unchanged and can be extended to a new departure in 2020 or 2021. The new trip must be booked no later than 30th November 2020. You can yourself, online, change your current booking to an open ticket by visiting the "Manage Booking" site of the national country website where you first booked your ticket. All you need is your e-mail address and your booking number. Click here to put your booking on hold until 30th November »
Get all the benefits of having a Stena Line account such as speeding up checkout and viewing, amending or cancelling your bookings online. Create an account
For hotel or self catering breaks, please click on the link below to view your booking.
For Roadside Assistance claims (only available if you have purchased the travel insurance with this option):
Outside the UK: +44 20 8686 1666
Inside the UK: 0208 686 1666
For Emergency Medical Assistance claims (only available if you have purchased the travel insurance):
For all other claims: Tel: 0208 603 9958 from 09.00 To 17.00 hrs, e-mail: travel.claims@allianz-assistance.co.uk or alternatively use our on-line claims portal: www.azgatravelclaims.com
