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View, amend or cancel your booking
Our chatbot, Stina, can help you with the majority of questions you have about travelling with us. You can access Stina in the bottom right hand corner of the page. Simply click on the “Open chat” button.
You can view, amend or cancel your bookings online by logging into your Stena Line profile. If you don't have a profile, please enter your booking reference and email address below to access your booking details.
Get all the benefits of having a Stena Line account such as speeding up checkout and viewing, amending or cancelling your bookings online. Create an account
For hotel or self catering breaks, please click on the link below to view your booking.
For Roadside Assistance claims (only available if you have purchased the travel insurance with this option):
Outside the UK: +44 20 8686 1666
Inside the UK: 0208 686 1666
For Emergency Medical Assistance claims (only available if you have purchased the travel insurance):
For all other claims: Tel: 0208 603 9958 from 09.00 To 17.00 hrs, e-mail: travel.claims@allianz-assistance.co.uk or alternatively use our on-line claims portal: www.azgatravelclaims.com