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CORONAVIRUS – FACE MASK REQUIREMENT & SAILINGS UPDATE

Our Irish and North Sea routes continue to operate as normal. We have taken several precautionary safety measures to ensure a safe and comfortable journey for all. In accordance with public health guidelines, it is mandatory to wear face coverings at our ports and onboard our ships (some exemptions apply) where social distancing isn’t possible. For more information on how we are protecting our customers and crew, and for answers to our most Frequently Asked Questions, visit our Sail Safe page. You can amend your booking online or read our 'how to amend your booking' instructions. Please note that if you are travelling to Holland or France you are required to quarantine upon return to the UK and complete this Passenger Locator Form. If you are travelling to the Republic of Ireland you must complete this Passenger Locator Form prior to arrival and restrict your movements for 14 days. If you are travelling to Holland you must restrict your movements for 10 days (does not apply if you are transiting through to another country).

Stena Line Contact

At Stena Line, we’re here to help! If you have any queries, please see our comprehensive FAQs section where you will be able to find answers to many of the common questions our customers have. If you can’t find the answer to your query there, then please use our questions and feedback form or call the relevant department below.


Remember, if you book online you can save up to £10!* You need to have a credit or debit card to be able to book online.

 

*compared to booking by phone


Useful Telephone Numbers

Select country:

  • Reservations Department

    +44 (0) 343 208 1800

  • General Reservations

    +45 (0)96 200 200

  • Freight

    +49(0)431-9096

    Freightbooking.de@StenaLine.com
    Call (0431) 90 96
    Fax (0431) 90 93 03

  • Group

    +49(0)431-9095

    Gruppenreisen@StenaLine.com
    Call (0431) 90 95
    Fax (0431) 90 92 46

  • Travel

    +49(0)431-9099

    Info.de@StenaLine.com
    Tel.: 0180 / 60 20 100 (20 ct. per call within Germany)
    or 0049 431 / 9099 (from outside Germany)
    Fax: (0431) 90 92 00

  • General Reservations & Enquiries

    03447 707 070

  • Ferrycheck

    08705 755 755

  • Group Bookings - More Than 9 Travelling

    08445 764 764

  • Holiday Reservations - Travel & Accommodation

    08445 768 768

  • Rail & Sail

    08445 762 762

  • Extra Members

    08448 758 759

  • Forgotten Items

    Our 'Lost Property' process has been suspended. For high value items only, complete the form below selecting 'Lost Property' as the nature of your query.

  • Freight - Commercial Vehicles over 6.0m

    08450 704 000
    08708 503 535

     

    Call charges plus carrier's access charge

    to 0844 & 0845 numbers - 7p per min

    to 0870 numbers - 1p per min

    to 03 numbers - local call

  • General Reservations

    01 907 5555

  • Ferrycheck

    01 907 5300

  • Group Bookings

    01 907 5500

  • Holiday Reservations

    01 907 5399

  • Rail and Sail

    01 907 5388

  • Extra Hotline

    01 907 5466

  • Customer Services

    01 907 5477

  • Forgotten Items

    Complete the form below selecting 'Lost Property' as the nature of your query.

  • Freight UK

    0044 870 850 3535

  • Freight Ireland

    048 9078 6062

  • General Reservations

    +44 (0) 343 208 1800

  • General Reservations

    +31 (0)174-315811

  • Freight

    Phone: +370 46 310561

    Email: info.lt@stenaline.com

  • Travel

    +370 46 310561

  • General Reservations

    +33 233 43 22 387

  • General Reservations

    +44 (0) 343 208 1800

  • Travel

    +370 46 310561


    E-mail: info.lt@stenaline.com

  • Freight Liepāja - Travemunde

    + 371 63607357

    Sarkanmuizas dambis 25C
    LV-3601 Ventspils, Latvia
    Fax: + 371 63607355
    E-mail: cargo.germany@stenaline.com

  • Freight Ventspils – Nynashamn

    + 371 63607335

    Sarkanmuizas dambis 25C
    LV-3601 Ventspils, Latvia
    Fax: + 371 63607355
    E-mail: cargo.sweden@stenaline.com

  • Travel

    +371 63622999

    SIA „Stena Line”
    Address: Dārzu iela 6, Ventspils, LV-3601
    E-mail: info.lv@stenaline.com

  • Reservations department from abroad

    +31 (0)174 315 811

  • Email general travel

    info.nl@stenaline.com

  • Current travel information

    +31 (0)174 315 800

  • Freight reservations department

    +31 (0)174 315 858

  • Travel

    +48 58 6609200

  • Groups bookings

    +48 58 6609226

  • Reservation of hotels

    +48 58 660 58 88

  • Freight

    +48 58 6609293

  • Passenger reservations

    +371 636 22999

  • General Reservations

    +46 (0)31 704 00 00

  • Headquarters in Gothenburg

    +46 317 040 000

Questions and Feedback

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