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Credit Account Information


Business Traveller
Why have a credit account*?

  • Save on credit card fees - £5 on every booking
  • Easier for refunds


*Subject to a direct debit agreement and credit check.

How does direct debit work?

  • The direct debiting system is very straightforward:  Stena Line will forward a weekly statement to you advising of all bookings with a departure date within the next 21 days.
  • All monies owed to Stena Line will be drawn from your nominated bank account on the final banking day of each week, except for any statement errors which you have advised us of before 4pm, at least three working days before the direct debit date and to which Stena Line has agreed.

How to Apply for a Credit Account?

If you would like to apply for a credit account you will need to complete

  • A credit application form which requires 3 references
  • Direct debit agreement
  • Direct debit mandate

 

Please download, print, complete each document and post back to us at the address below

 

Stena Line Ltd

Customer Contact Centre

Station Approach

Holyhead

LL65 1DQ

 

Direct debit form - Download here

 

Direct debit agreement form - Download here

 

Business Traveller credit account application form - Download here

Sorry, but we are unable to accept scanned copies of the direct debit agreement – originals only please.

Please note: Credit approval is subject to a credit check and responses from at least one of your nominated trade references.


If you have any queries relating to direct debit, the documentation required or future invoice queries please email us at creditcontrol.travel@stenaline.com