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FAQ's

Purchasing travel e-vouchers

What amounts can I buy travel e-vouchers for?

You can buy travel e-vouchers for any whole amounts above £1.


Can I buy multiple travel e-vouchers?

Yes you can buy as many travel e-vouchers as you like in one transaction. Simply enter the number you wish to purchase in the “Amount” panel provided.


I’m an Extra member. Can I buy a travel e-vouchers using my Extra points?

No it’s not possible at this time to purchase travel e-vouchers using your points.


How long are travel e-vouchers valid for?

Travel e-vouchers are valid for 36 months from date of issue. After 36 months from the issue date, any remaining balance will be cancelled. The validity of travel e-vouchers cannot be extended.


How do I send travel e-vouchers to the recipient?

When you have completed your purchase online, you can download or print the travel e-voucher which you can then forward to the intended recipient.


What are the terms and conditions for travel e-vouchers?

Please see our travel e-voucher terms and conditions for full details.

 

Booking with travel e-vouchers

What products can I use my travel e-vouchers for?

Travel e-vouchers can be used to purchase any Stena Line crossing including ferry and accommodation bookings when you book directly with us online or via our call centre. For Irish Sea Rail & Sail bookings, please contact the call centre to make your booking on 08447 70 70 70.

Please note: Travel e-vouchers CANNOT be used for purchases onboard or to buy additional gift vouchers and are valid for 3 years from date of issue.


How do I make a booking using travel e-vouchers?

Simply select your preferred route, date and sailing time in the booking engine and at the payment step, enter your unique voucher code which is quoted on the e-voucher into the relevant panel provided. If the cost of the booking exceeds the value of the e-voucher, the balance must be paid at the time of the booking.

 

I’m an Extra member. Will I earn points on bookings made with travel e-vouchers?

Yes you will earn points on all valid bookings as per the Extra terms and conditions.


Can I pay for a booking using both Extra points and travel e-vouchers?

Yes this is possible for all valid bookings as per the Extra terms and conditions.


Can I use travel e-vouchers for purchases onboard?

No, at this time travel e-vouchers cannot be used for purchases onboard.


How many travel e-vouchers can I use when paying for my booking?

You can use as many vouchers as you wish as full or part payment up to the value of your trip for any ferry only or ferry and accommodation bookings made directly with us online or via our call centre. Simply enter the voucher numbers in the relevant panel at the payment step.

What happens if my travel e-voucher is for a higher amount than my booking?

The e-voucher will keep the remaining balance for you to use towards future bookings until the balance reaches zero and/or until the validity date has passed.

Can I amend my booking?

Yes you can amend your booking online at www.stenaline.co.uk/login or via the call centre prior to the date of travel and subject to our terms of business.

How long are travel e-vouchers valid for?

Travel e-vouchers are valid for 36 months from date of issue. After 36 months from the issue date, any remaining balance will be cancelled. The validity of travel e-vouchers cannot be extended.

Can I make a booking using a travel e-voucher in a different currency?

Travel e-vouchers can only be redeemed in the currency of issue.

What are the terms and conditions for travel e-voucher bookings?

Please see our travel e-voucher terms and conditions for full details.