What operator charges apply if I use my mobile phone onboard?
Whilst you can enjoy the flexibility of using your mobile phone onboard, it is important to note that the mobile network is delivered by Telenor Maritime and that costs to receive and make calls and/or SMS messages will be higher than those charged whilst on land.
The costs charged to you are not within Stena Line’s control. If your mobile phone picks up the Telenor Maritime network you should receive an SMS informing you that you are now on the Telenor Maritime network and that call rates are charged at International mobile phone rates which are considerably higher than your regular call costs, the details of which you should obtain from your own service provider.
Important information: EU Roaming fees
Whilst roaming charges when travelling in EU countries ended on 15 June 2017 the EU roaming rules only apply when you are connected to terrestrial mobile networks. The EU binding price cap does not apply if you use your mobile phone onboard via the ferry’s satellite connection and therefore the charges set by your network provider can be high.
For more information on the Wi-Fi network and mobile phone usage when onboard Stena Hollandica and Stena Brittanica on our Harwich to Hook of Holland route please refer to our Dedicated Information Page.