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View, amend or cancel your booking
Our chatbot, Stina, can help you with the majority of questions you have about travelling with us. You can access Stina in the bottom right hand corner of the page. Simply click on the “Open chatbot” button.
OPEN TICKET If you have booked with us and are uncertain if you want to travel now, we also offer you the option to change your ticket to an open ticket. Your original ticket will be cancelled but the ticket value will remain unchanged and can be extended to a new departure in 2020 or 2021. The new trip must be booked no later than 30th November 2020. You can yourself, online, change your current booking to an open ticket by visiting the "Manage Booking" site of the national country website where you first booked your ticket. All you need is your e-mail address and your booking number. Click here to put your booking on hold until 30th November »
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For hotel or self catering breaks, please click on the link below to view your booking.
If you are travelling on our Liverpool-Belfast or Holyhead-Dublin routes or from Cherbourg, you will be transferred from the passenger terminal to the ferry on a shuttle bus.
If you are travelling on our Cairnryan-Belfast route or from Fishguard or Rosslare, you will be required to walk from the passenger terminal to the ferry via a covered walkway. This walk is at least 200m which may not be feasible for some guests. Please notify our staff at check-in that you will require assistance and we will ensure that is arranged for you. It’s important that you arrive to check-in at least 30 minutes before departure to allow us to put the arrangements in place for you.
In Belfast and Cairnryan we have a shuttle bus that can take you from the passenger terminal directly to the ferry. In Fishguard and Rosslare alternative assistance will be provided.
