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Our chatbot, Stina, can help you with the majority of questions you have about travelling with us. You can access Stina in the bottom right hand corner of the FAQs page. Simply click on the “Open chatbot” button.
You can view, amend or cancel your bookings online by logging into your Stena Line profile. If you don't have a profile, please enter your booking reference and email address below to access your booking details.
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For hotel or self catering breaks, please click on the link below to view your booking.
If you are travelling on our Liverpool-Belfast or Holyhead-Dublin routes or from Cherbourg, you will be transferred from the passenger terminal to the ferry on a shuttle bus.
If you are travelling on our Cairnryan-Belfast route or from Fishguard or Rosslare, you will be required to walk from the passenger terminal to the ferry via a covered walkway. This walk is at least 200m which may not be feasible for some guests. Please notify our staff at check-in that you will require assistance and we will ensure that is arranged for you. It’s important that you arrive to check-in at least 30 minutes before departure to allow us to put the arrangements in place for you.
In Belfast and Cairnryan we have a shuttle bus that can take you from the passenger terminal directly to the ferry. In Fishguard and Rosslare alternative assistance will be provided.
