I'm deaf, hard of hearing, blind or vision impaired. What support is available?

Our staff are happy to help throughout your journey. Depending on your needs, support includes:

 

  • hearing loops at Guest Services (UK routes)
  • assistance with boarding and finding facilities
  • alternative safety information
  • guidance from trained staff members

 

If you need assistance during your journey, please let us know at least 48 hours before you travel. Contact the team by phone or complete our Contact Form selecting 'Accessible Travel' from the 'Query' menu.