Q: How do I sign up?
A: You will no longer be able to sign up to Extra by post. You must sign up online, with one of our agents by phone or in person, or via SMS text message, which is instant and simple to do.
Q: How do I become a member via text?
A: Registering to become an Extra member via text is instant and straightforward. Simply text your email address to +44 786 001 8000
You will then receive a text in reply with your membership number included. We will send an email to you on the same day where you will be asked to verify your email address and enter your name, address and other details to activate your account.
Q: Do I need to include the country code in the phone number when sending the text?
A: Yes, you must do this, even if you have a UK mobile number.
Q: I do not have an email address or online access, can I still become a member?
A: Extra is an online scheme. We will communicate with you by email and online so without it, it is difficult to keep you informed to help you get the most out of being a member. Therefore, you must have a valid email address to be part of Extra.
Q: Does it cost anything to become a member?
A: There is no fee to join Extra; however, you will be charged your usual network rate when sending a text message. If you send the text message whilst onboard our ships at sea, please note that the cost will be approximately 50p. This is because the text will be sent via our onboard network, MCP. You will not be charged for the text you receive with your membership number included. You will only be charged for the text you send.
Q: I am already a member, can I use this service?
A: Yes, it works if you are already a member; in which case it serves as a reminder. The following then happens:
- Send your email address to +44 786 001 8000
- You will receive a text back with your membership number.
- Your membership number can be used straightaway.
Q: I have just received my member number when can I collect points?
A: As a new member, you will be able to collect points immediately but you must first enter your details into the subsequent email/activation link for the points to be awarded. However, the purchases are registered so that as soon as you enter your details (providing it is within 3 months of receiving the email), your points will be available to use.
Q: Can points be collected straight away?
A: You can use your membership number as soon as you receive it but points will not be added to your account until it has been activated. To do this, you must update your profile using the link in the subsequent email that you will receive.
Q: How do I receive my points?
A: If you are an existing member, you will receive your points at the time of purchase and they can be seen on ‘My Pages’. If you are a new member, you can also collect points but you will need to enter your details via the link in the subsequent email for your points to be awarded.
Q: When must I enter my details according to the confirmation email?
A: You can fill in your details as soon as you receive the email, but you can also fill it in at home in peace and quiet. You must do this within 3 months to be able to earn the points.
Q: Can I pay with points?
A: Yes. You can use your points to pay in full or part for future travel that is booked directly with Stena Line but the points cannot be used for onboard payments.