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Sail safe

For almost 60 years, it’s been our passion to care for our customers by putting safety first and ensuring everyone feels welcome. Today, this is more important than ever, and we are committed to offering you a safe and sustainable journey – with lots of space, fresh air and open seas.


An even safer journey

For everyone’s safety and wellbeing, we’ve introduced new measures to the already ambitious safety standards onboard all our vessels and at our ports and terminals. We’re actively monitoring the development of the COVID-19 situation. By doing so, we can ensure routines are continuously updated and our safety standards exceed current regulations – so you can sail with confidence.

Before travelling
Before Travelling

Preparing

 

  • Inform yourself about our safety measures regarding hygiene and social distancing – we are promoting and communicating them through all our communication channels.

 

  • Do not travel if you are sick and if you’re feeling unwell.

 

  • Follow your national health guidelines and travel restrictions.

 

  • Wash your hands frequently and respect social distancing.

At the terminal
At the terminal

Safe check-in

 

  • Our terminals feature increased opportunities for hand wash and disinfection and are also more frequently cleaned, especially “Hand Contact Point Hotspots”.

 

  • Card payment instead of cash is encouraged wherever possible.

 

  • You will find our sales points equipped with Plexi-Glass protection.

 

  • Our food service has been adjusted to ensure the maximum level of hygiene.

Boarding and disembarkation
Embarkation and disembarkation

Secure boarding and offboarding

 

  • When checking in, you will be asked to state your health condition. Passengers with any indication of suspected COVID-19 will be denied boarding.

 

  • Social distancing is encouraged by floor markings across our ferries and terminals, and reminders are being announced over the public address system.

Onboard our ferries


Cleaning and hygiene
Cleaning and hygiene measures onboard

  • Increased opportunities for hand wash and disinfection in public areas.

 

  • On-board announcements, posters, and digital signage about hygiene guidelines onboard.

 

  • Increased frequency of cleaning and disinfection onboard, especially of “Hand Contact Points” such as door handles, access touchpads, telephones.

 

  • Our ventilation systems are running on 100% fresh air, no recirculation.

Shops, bars and restaurants
Shops, bars & restaurants onboard

  • Our food service has been adjusted to ensure the maximum level of hygiene. The buffet serving is currently stopped and we now only offer plate serving and packaged foods.

 

  • Card payment instead of cash is preferred wherever possible.

Safe social distancing
Safe social distancing

  • More space onboard! All ships have reduced their passenger capacity accordingly to allow for social distancing.

 

  • Single-use cabins for customers where possible unless travelling together.

 

  • Safer guest-crew interaction points onboard with Plexiglass screens for increased safety.

 

  • Certain areas such as saunas, kids playrooms, etc., have been closed.

Face mask requirement
Face coverings

  • We recommend that all* passengers wear a face-mask, or other form of face covering, in situations where it is difficult to practise social distancing in our ports and onboard our ships. This applies to all routes on the Irish Sea and North Sea, from commencement of the journey to its termination and applies whenever passengers are within a port terminal building or onboard a Stena Line vessel. Face coverings are mandatory when our vessels are in English or French territorial waters. We recommend that all passengers adhere to government advice. This is a safety measure to combat the spread of COVID-19 with the aim of reassuring passengers about ferry travel and ensure it is seen as safe mode of transport. The Stena Line team will wear face coverings, or visors, in situations onboard, and at ports, where practising social distancing is difficult or where protective screens aren’t an option. The safety of passengers and crew is a priority. It is one of many measures we have implemented on our vessels to combat COVID-19.

     

    * Children under the age of eleven and individuals with a breathing condition, illness or disability that prevents or hinders them from wearing a face covering are exempt from this recommendation.

SAILINGS UPDATE

 

Our Irish and North Sea routes continue to operate as normal. We fully understand that you may be concerned about your travel plans so we have removed amendment fees on existing bookings made up to 31 July and are allowing cancellations with refunds in the form of an Open Ticket (Voucher). You can amend your booking online or read our 'how to amend your booking' instructions.

Customer Service Information

We fully understand that you may be concerned about your current and future travel plans, and we want to help where we can, so we have removed amendment fees on all existing bookings made up to 31 July 2020 and are allowing cancellations with refunds in the form of an open ticket (voucher). 

 

We have included the most up to date information in our frequently asked questions, but if you have any queries please don’t hesitate to contact us.

 

If you are in the UK call us on 03447 707 070 or email info.uk@stenaline.com.

 

If you are in the Republic of Ireland call us on 01 907 5555 or email info.ie@stenaline.com.