Do I need to wear a facemask?
In accordance with public health guidelines, it is mandatory to wear face coverings at our ports and onboard our ships where social distancing isn’t possible. This applies to all routes on the Irish Sea and North Sea, including our Rosslare to Cherbourg route.
The following people are exempt from wearing a mask: children under the age of 11 years, if you have a physical or mental illness or impairment, or a disability that means you cannot put on, wear or remove a face covering, anyone for whom wearing or removing a face covering would cause severe distress. People travelling with, or providing assistance to, someone who relies on lip reading to communicate.
Information and Guidance for UK Passenger Ferry Operations During COVID-19
The UK Chamber of Shipping has provided guidance which outlines the measures ferry operators should take to continue to offer safe ferry travel to passengers in the light of the ongoing COVID-19 pandemic and that the safety and well-being of passengers and employees can be assured. You can view the information and guidance here.
What options are available to amend or cancel my booking due to the coronavirus?
Can I change my booking to an open ticket?
No, the Open Ticket option is no longer available.
For increased flexibility please consider our Flexi and Premium fares.
Will Stena Line sell face masks at check-in?
Yes, we will be selling face masks for our customers at check-in for £1. You can also purchase a mask whilst booking your sailing online at the “Stena Plus & Onboard Extras step. You will then receive your face mask at check-in.
Do I need to provide a passenger locator form when travelling to the UK?
From 8 June 2020 there are new health measures in place for entering the United Kingdom due to coronavirus (COVID-19). These measures are for all entrants, including UK residents and all visitors from overseas.
Travelling to Harwich from Hook of Holland: All travellers arriving to the UK from continental Europe from a country on the approved list (including the Netherlands) of the travel corridor from UK government are not required to quarantine on arrival. Before travelling, all travellers are still required to complete a Public Health Passenger Locator Form online and must provide contact details, travel details and the address where they will be visiting/staying. You cannot submit the form until 48 hours before you’re due to arrive in the UK. You must take a digital or printed copy of the completed form with you when you travel and have the option to print if needed.
All other routes to the United Kingdom: You do not need to complete the form or self-isolate if you’re travelling from within the United Kingdom or from within the Common Travel Area (CTA), which includes the Republic of Ireland, the Channel Islands or the Isle of Man, and you were there for 14 days or more. If you have arrived into the Common Travel Area within 14 days of travelling to the United Kingdom, you must complete the Public Health Passenger Locator Form before travelling. You must take a digital or printed copy of the completed form with you when you travel and have the option to print if needed.
It is your responsibility to provide these details. The UK Border Force will be undertaking checks and could refuse entry. If you are refused entry, you will be required to cover the cost of travel with us back to your port of departure at your own expense.
You and the people you’re travelling with must all complete a separate form. If you are travelling with someone under 18 years old, they do not need their own form as long as you will arrive and leave together and will stay at the same UK address. If this is the case, an adult staying at the same address should add the details to their form.
The latest information and guidance on these measures can be found at https://www.gov.uk/uk-border-control and exemptions for self-isolation are here https://www.gov.uk/government/publications/coronavirus-covid-19-travellers-exempt-from-uk-border-rules.
If I travel to the UK do I need to self-quarantine?
No, anyone arriving in the UK from outside the Common Travel Area, which covers Ireland, the Channel Islands and the Isle of Man, as of the 10th July, in accordance with UK government guidelines are no longer required to self-quarantine for 14 days. This is only valid if arriving from one of the approved countries listed on the UK government website.
You may have to self-isolate when you arrive in the Common Travel Area, if you are travelling from a country that has not been covered by the travel corridor exemption. You will need to self-isolate if you visited or made a transit stop in a country that is not on the list in the 14 days before you arrive in England.
This applies to all travel by train, ferry, coach, air or any other route. People should use personal transport, such as a car, to travel to their accommodation where possible. Once they arrive there, they should not leave their accommodation for 14 days. This means that they should not go to work, school, or public areas, or use public transport or taxis. They should not have visitors, including friends and family, unless they are providing essential support. Failure to comply with the self-isolation conditions may result in a fine. Those entering the UK will also be encouraged to download the NHS Covid-19 app at the border and use it for the duration of their stay in the UK.
Everyone travelling are still required to complete a Public Health Passenger Locator Form so that they can be contacted if they, or someone they may have been in contact with, develops or displays symptoms of the virus.
The following exemptions to self-isolation apply:
road haulage and freight workers, to ensure the supply of goods is not impacted
medical professionals who are travelling to help with the fight against coronavirus
seasonal agricultural workers who will self-isolate on the property where they are working
Do I need to provide a Public Health locator form when travelling to the Republic of Ireland?
If you are travelling from Holyhead to Dublin, from Fishguard to Rosslare or from Cherbourg to Rosslare then every passenger aged 16 or over is legally required to complete a COVID-19 Passenger Locator Form. This includes Irish residents.
Details of children under the age of 16 should be included on a form completed by an adult accompanying them.
The form must be made available for collection on arrival in Dublin or Rosslare.
Further information can be found at www.gov.ie/locatorform
The Irish language version of the Passenger Locator Form can also be downloaded for completion before arrival into the Republic of Ireland
How can I amend my booking?
The quickest and simplest way to make changes to your booking is to visit the Manage Booking section of our site. Read more on how to amend your booking online.
You can also call our Contact Centre on 03447 70 70 70 to assist with any changes you wish to make for your booking. However, as we are experiencing a high volume of calls and in order to prioritise those in need of immediate assistance, we kindly ask that you don't call our Contact Centre unless you're booked to travel within the next 72 hours. Thank you for your understanding and cooperation at this time.
Are sailings running between Harwich and Hook of Holland?
Are there special regulations or restrictions while holidayng in the Netherlands?
Are sailings running between the UK and Ireland?
Yes, we are running a full service for freight and essential passenger travel on our Liverpool - Belfast, Holyhead - Dublin and Fishguard - Rosslare routes. Our Cairnryan - Belfast service is also running with a slightly changed timetable.
We continue to take several precautionary safety measures to ensure a safe and comfortable journey for all.
Can I travel as a foot passenger?
Yes, you can travel as a foot passenger on all sailings except early-morning and late-night sailings on our Cairnryan-Belfast and Holyhead-Dublin routes.
What is essential travel?
Government announced that as of the 10th of July, leisure travel is now permitted. If travelling for a special reason, enforcing rules on 'essential travel' is not the responsibility of Stena Line employees but rather the various police forces and border agencies across the UK, Ireland and Holland.
Government officials are operating at ports across the UK, Ireland and Holland who have the authority to stop, question and, if necessary, refuse entry to those not meeting the criteria on 'essential travel'.
For more information on the definitions of essential travel visit either the UK Foreign & Commonwealth Office, Ireland's Department of Foreign Affairs or the Government of the Netherlands advice webpages.
Links to information regarding other countries can be found on stenaline.com in the 'More Information and Further Advice' section.
When will 2021 sailing dates be available?
2021 dates are available for North Sea & Irish Sea routes.
Are there plans to close any ports or routes on the Irish Sea?
Our route network on the Irish Sea is operating as normal. Should circumstances change, we will update this page with the latest information and contact affected passengers.
If a route or port closes on the Irish Sea, will I be able to get home?
Should circumstances change for our routes and ports on the Irish Sea, we will endeavour to transfer affected passengers on the next available sailing or on an alternative route.
What precautions have been put in place to ensure the ferries and port terminal buildings are cleaned sufficiently?
We would like to share some of the steps we have taken for you to continue to feel safe at the ports and onboard and to rely on Stena Line to provide a reliable and comfortable journey.
Safety always comes first
In an extraordinary situation like this we rely on the manuals and routines we have for this kind of situation. Our crews are trained for many different types of situations, including diseases. In addition to that:
We are in touch with local authorities in the 10 countries where we operate and ensure to follow restrictions from them and established health organisations.
On-board our ships and in our terminals, we are taking precautionary measures to prevent any spread of the Coronavirus including:
Increasing the frequency of preventive cleaning and disinfection of hand contact point hotspots such as door handles, access touch pads, telephones. These are sanitized after each sailing and/or at least three times a day on longer crossings.
Increasing the possibilities for hand washing and disinfection placed in our public areas.
Providing information on hygienic measures based on the World Health Organisation’s guidelines.
Stena Line's employees on-board are trained in how to deal with suspected cases of illness and our ships are equipped with medical equipment.
An information page can be found on https://www.stenaline.com/coronavirus-information/
Is there enough space for social distancing onboard?
There is plenty of space onboard our ferries to practice social distancing.
The instruction from Public Health England is that, whenever possible, people should maintain a safe distance between each other. Where social distancing is not possible, facemasks or face-coverings should be worn.
Public Health England advice on social distancing
I am a freight driver but I don’t want to share a cabin. What can I do?
Drivers will be accommodated in single cabins as far as circumstances may permit but cannot be guaranteed. Local variations may apply on certain routes.
If I travel to Dublin or Rosslare do I need to self-quarantine?
Passenger Notice from the Government of Ireland
People arriving to Ireland from overseas are required to restrict their movements on arrival for 14 days. This condition applies to everyone, regardless of which country you have travelled from or your country of citizenship.
The only exceptions are if you:
enter Ireland from Northern Ireland.
are an essential supply chain worker, for example, a pilot, seafarer or a haulier.
Guidance on how to restrict your movements is available from the Irish health service.
People living in Ireland are staying at home as much as possible..
Hotels and other accommodation services are still closed to new guests. Non-essential shops, as well as theatres, restaurants and bars are closed.
I have left some personal property onboard, can I get it back?
During the period of restriction due to the coronavirus pandemic, for reasons of hygiene, we have been forced to suspend our normal lost property handling procedure. This is due to possibility of cross contamination via the handling of personal property.
No property left behind on our vessels will be retained including, but not limited to, items of clothing, spectacles and phones. All items will be disposed of in line with Government guidelines.
Please take ALL your belongings with you when leaving the vessel or port.
What will happen to my Extra Loyalty Club Membership?
Due to the difficulties of Covid-19 we've decided to extend points for all members with valid points that were due to expire at the end of 2020, points will now be valid until December 31, 2021.
For all Gold members with a Gold status in March 2020 onwards including those that were downgraded up to May (we will automatically upgrade you again from the date you were downgraded) - We will extend your Gold membership for an additional 12 months. For more details about your membership visit https://www.stenaline.co.uk/loyalty-schemes/extra.
What are the implications for the insurance cover provided by Allianz?
Can I travel with a caravan under current travel restrictions?
As of Tuesday 2nd June, caravans will again be transported on our Irish Sea routes and on our French service.
Can I book a sailing for holiday or leisure?
Government announced that as of the 10th of July, leisure travel is now permitted in a list of approved countries based on the UK government's travel corridor. Passengers may sail on North Sea route between the UK and Netherland and are no longer required to self-isolate upon their return. However, travellers if returning to the UK must complete the mandatory Public Health Passenger Locator Form so that they can be contacted if they, or someone they may have been in contact with, develops or displays symptoms of the virus.
For more information on the definitions of permitted travel visit either the UK Foreign & Commonwealth Office, Ireland’s Department of Foreign Affairs or the Government of the Netherlands advice webpages.