What are the latest travel restrictions?
What options are available to amend or cancel my booking?
The quickest and simplest way to make changes to your booking is to visit the Manage Booking section of our site. Read more on how to amend your booking online.
You can also call our Contact Centre on 03447 70 70 70 to assist with any changes you wish to make for your booking.
Can I change my booking to an open ticket?
No it's not possible to change your booking to an open ticket but you can manage your booking online if you wish to change your travel dates.
If I travel to Dublin or Rosslare by ferry do I need to self-quarantine?
The Irish Government advises against all non-essential international travel. Please consult gov.ie for information on travel restrictions and requirements for travelling to Ireland.
All passengers arriving into Ireland are required to have a negative / not detected result from a pre-departure COVID-19 RT-PCR test taken within 72 hours before their arrival in Ireland. This is a mandatory requirement. Passengers will be asked to present evidence of their negative/‘not detected’ result before boarding their airplane or ferry and will be denied boarding if they cannot produce such evidence. Further information is available here.
If you must travel to Ireland, you are required to fill out a COVID-19 Passenger Locator Form online before you travel.
Mandatory quarantine requirements apply to all persons who have been overseas in the 14-days prior to entering Ireland. A 14-day quarantine period must be undertaken at the address specified on the Passenger Locator Form.
There are limited exemptions to this requirement, which include essential supply chain workers.
Do I need to provide a negative PCR test if I travel to Dublin or Rosslare by ferry?
Yes. All passengers arriving into Ireland, including those travelling from Great Britain, are required to have evidence (email, text or document) of a negative result from a pre-departure COVID-19 RT-PCR test taken up to 72 hours prior to their arrival in Ireland. Lateral flow tests are not applicable. This evidence must also include the date of test, test centre and contact details for the test centre for verification purposes. This requirement is applicable for the foreseeable future. Once we are alerted to any change in this requirement, we will update this FAQ and our travel restrictions page.
Passengers are required to present evidence of a negative result at point of boarding and will be denied boarding if they cannot produce such evidence. Please note if you have taken a COVID-19 RT PCR test via the NHS this will not be accepted and you will be refused entry to Ireland on arrival.
If you come to Ireland without a negative or 'not detected' PCR test, you must complete a 14-day mandatory quarantine in a hotel at your own expense. More information can be found on the Republic of Ireland's Government website.
There are limited exemptions to this requirement which includes essential supply chain workers who hold an Annex 3 Certificate, aviation and maritime crew, drivers of heavy goods vehicles, and An Garda Síochána (Police service in the Republic of Ireland). Children aged 6 and under are also exempt from the testing requirement, although they are advised to restrict movements for 14 days. In addition if a citizen has a genuine humanitarian emergency requiring urgent travel, they should contact the nearest Embassy or Consulate immediately for advice and consular assistance before commencing their journey. Passengers are also advised that they should follow the public health advice in place for international arrivals in addition to adhering to local restrictions in place.
Further information in relation to this requirement along with the associated public health advice can be found the Republic of Ireland's Government website.
Do I need to wear a facemask on the ferry?
In accordance with public health guidelines, it is mandatory to wear face coverings at our ports and onboard our ships where social distancing isn’t possible. This applies to all routes on the Irish Sea and North Sea, including our Rosslare to Cherbourg route.
The following people are exempt from wearing a mask: children under the age of 11 years, if you have a physical or mental illness or impairment or a disability that means you cannot put on, wear or remove a face covering, anyone for whom wearing or removing a face covering would cause severe distress and people travelling with, or providing assistance to, someone who relies on lip-reading to communicate.
Information and Guidance for UK Passenger Ferry Operations During COVID-19
The UK Chamber of Shipping has provided guidance which outlines the measures ferry operators should take to continue to offer safe ferry travel to passengers in the light of the ongoing COVID-19 pandemic and that the safety and well-being of passengers and employees can be assured. You can view the information and guidance here.
Do I need to provide a passenger locator form when travelling to the UK?
Travelling to Harwich from Hook of Holland: All travellers arriving to the UK from continental Europe from a country not on the approved list (including the Netherlands) are required to quarantine for 10 days on arrival unless exempt. Before travelling, all passengers are required to complete a Public Health Passenger Locator Form online and must provide contact details, travel details and the address where they will be visiting/staying. Forms can be submitted up tol 48 hours before you’re due to arrive in the UK. You must take a digital or printed copy of the completed form with you when you travel and have the option to print if needed.
All other routes to the United Kingdom: You do not need to complete the form or self-isolate if you’re travelling from within the United Kingdom or from within the Common Travel Area (CTA), which includes the Republic of Ireland, the Channel Islands or the Isle of Man, and you were there for 10 days or more. If you have arrived into the Common Travel Area within 10 days of travelling to the United Kingdom, you must complete the Public Health Passenger Locator Form before travelling. You must take a digital or printed copy of the completed form with you when you travel and have the option to print if needed.
It is your responsibility to provide these details. The UK Border Force will be undertaking checks and could refuse entry. If you are refused entry, you will be required to cover the cost of travel with us back to your port of departure at your own expense.
You and the people you’re travelling with must all complete a separate form. If you are travelling with someone under 18 years old, they do not need their own form as long as you will arrive and leave together and will stay at the same UK address. If this is the case, an adult staying at the same address should add the details to their form.
The latest information and guidance on these measures can be found at https://www.gov.uk/uk-border-control and exemptions for self-isolation are here https://www.gov.uk/government/publications/coronavirus-covid-19-travellers-exempt-from-uk-border-rules.
If I travel to the UK by ferry do I need to self-quarantine?
If entering the UK from a country that is not approved by local government, you may need to self-isolate for 10 days. Please check the most up to date travel advice before planning your travel. There is a list of approved countries listed on the UK government website.
Please see our Travel Restrictions page for more information.
People entering the UK are encouraged to download the NHS Covid-19 app at the border and use it for the duration of their stay in the UK
Everyone travelling is required to complete a Public Health Passenger Locator Form so that they can be contacted if they, or someone they may have been in contact with, develops or displays symptoms of the COVID-19
Some occupations such as freight truck drivers are exempt UK border rules; a full list can be found here: Exemptions to UK border rules
Do I need to provide a Public Health locator form when travelling to the Republic of Ireland?
Passengers arriving to Ireland from overseas, including Irish citizens, are legally required by the Irish authorities to complete a COVID-19 Passenger Locator Form. It is a penal offence not to complete the form in the manner specified. It is an offence to provide false or misleading information on the form. The Online Passenger Locator Form can be accessed here, and takes just a couple of minutes to complete on a computer, mobile phone or other device. Following completion of the Form you will be issued with an email receipt. Please note: in the mandatory field titled 'Flight or Ferry number', please enter 'N/A'.
Further information in relation to the passenger locator form is available here www.gov.ie/locatorform.
Passengers will be able to fill out the form during the 48 hours prior to their arrival in the country.
You are obliged by law to present your email receipt or a completed printed version of the form to an officer at your point of entry to the State.
During the 14 days following your arrival the information on the Form may be used:
- to provide you with public health information;
- to contact you to verify that the information on the form is correct; and
- for the purpose of contact tracing in relation to confirmed or suspected cases of COVID-19.
Every passenger aged 16 or over is legally required to complete the online COVID-19 Passenger Locator Form. This includes Irish residents and passengers arriving from locations on the 'Green list'. Details of children under the age of 16 should be included on a form completed by an adult accompanying them.
Are sailings running between Harwich and Hook of Holland?
Are there special regulations or restrictions while holidaying in the Netherlands?
To enter the Netherlands, passengers must provide:
- Proof of a negative NAAT (LAMP/ PCR) test OR a negative NAAT (LAMP/ PCR) test together with a negative rapid (antigen) test. Click here for details on the requirement. NHS tests is not valid for travel.
- A completed quarantine declaration. A quarantine is mandatory for travelers from the United Kingdom, click here for more details about the quarantine requirements.
If you cannot show the negative COVID-19 test result (s) or the completed quarantine declaration, you will not be allowed to board.
Failure to comply with the above measures is a criminal offence and may result in a fine.
Read the latest information here »
PLEASE NOTE: When travelling from the UK to the Netherlands, passengers must self-isolate for 10 day unless transiting through to another country. When returning to the UK after visiting the Netherlands, passengers are also required to self-isolate for 10 days and complete a Locator Form. See the UK Government advice page for up-to-date details.
The Dutch Government have put in place Covid-19 restrictions, safety is still a top priority for all countries. In line with this, the Dutch government have released important rules that all visitors must follow.
For a list of all approved countries from the Dutch government and additional information relating to Coronavirus please visit: www.government.nl
If you are travelling from a country that is part of the EU or the Schengen area, the EU entry ban does not apply to you.
Are sailings running between the UK and Ireland?
We are running a full service for freight and essential passenger travel on our Cairnryan-Belfast, Liverpool - Belfast, Holyhead - Dublin and Fishguard - Rosslare routes.
Please be aware of governmental regulations for the country you are travelling to and from.
We continue to take several precautionary safety measures to ensure a safe and comfortable journey for all.
Can I travel as a foot passenger?
Yes, you can travel as a foot passenger on all sailings, within governmental guidelines, except early-morning and late-night sailings on our Cairnryan-Belfast and Holyhead-Dublin routes.
What is essential travel?
During times of national lockdowns travel can be restricted to what is termed essential travel. It means that people should not be travelling for leisure purposes and should only be travelling for essential reasons, such as: for work, for a funeral or medical purposes. Restrictions on whether essential travel restrictions are being enforced can vary between countries, therefore, we advise our customers to always refer to government guidance and adhere to national regulations for both the country of departure and the arrival destination.
For more information on the definitions of essential travel visit either the UK Foreign & Commonwealth Office, Ireland's Department of Foreign Affairs or the Government of the Netherlands.
Enforcing rules on 'essential travel' is not the responsibility of Stena Line employees but rather the various police forces and border agencies across the UK, Ireland and Holland. Government officials are operating at ports across the UK, Ireland and Holland who have the authority to stop, question and, if necessary, refuse entry to those travellers not adhering to travel restrictions.
Links to information regarding other countries can be found on www.stenaline.com.
What have the Irish government defined as an essential supply chain worker?
The Irish government have defined the following as essential supply chain workers.
These workers can continue to travel from GB to Ireland during the general travel ban that is currently in place until 8th January 2021.
Maritime and Shipping
1. Ship Master
2. Deck Officers
3. Engineering Officers and ETOs
4. Deck Ratings
5. Engine Ratings
7. Hotel/Catering Ratings
9. Contracted technicians
10. Marine Pilot
11. HGV Drivers and/or persons holding an EU Annex 3 International Transport Worker Certificate
Will Stena Line sell face masks at check-in?
Yes, we will be selling face masks for our customers at check-in for £1.
What precautions have been put in place to ensure the ferries and port terminal buildings are cleaned sufficiently?
We would like to share some of the steps we have taken for you to continue to feel safe at the ports and onboard and to rely on Stena Line to provide a reliable and comfortable journey.
Safety always comes first
In an extraordinary situation like this we rely on the manuals and routines we have for this kind of situation. Our crews are trained for many different types of situations, including diseases. In addition to that:
We are in touch with local authorities in the 10 countries where we operate and ensure to follow restrictions from them and established health organisations.
On-board our ships and in our terminals, we are taking precautionary measures to prevent any spread of the Coronavirus including:
Stena Line's employees on-board are trained in how to deal with suspected cases of illness and our ships are equipped with medical equipment.
For more information visit our Sail Safe page.
Is there enough space for social distancing onboard?
There is plenty of space onboard our ferries to practice social distancing.
The instruction from Public Health England is that, whenever possible, people should maintain a safe distance between each other. Where social distancing is not possible, facemasks or face-coverings should be worn.
Public Health England advice on social distancing
I am a freight driver but I don’t want to share a cabin. What can I do?
Drivers will be accommodated in single cabins as far as circumstances may permit but cannot be guaranteed. Local variations may apply on certain routes.
I have left some personal property onboard, can I get it back?
During the period of restriction due to the coronavirus pandemic, for reasons of hygiene, we have been forced to suspend our normal lost property handling procedure. This is due to possibility of cross contamination via the handling of personal property.
No property left behind on our vessels will be retained including, but not limited to, items of clothing, spectacles and phones. All items will be disposed of in line with Government guidelines.
Please take ALL your belongings with you when leaving the vessel or port.
What will happen to my Extra Loyalty Club Membership?
Due to the difficulties of Covid-19 we've decided to extend points for all members with valid points that were due to expire at the end of 2020, points will now be valid until December 31, 2021.
For all Gold members with a Gold status in March 2020 onwards including those that were downgraded up to May (we will automatically upgrade you again from the date you were downgraded) - We will extend your Gold membership for an additional 12 months. For more details about your membership visit https://www.stenaline.co.uk/loyalty-schemes/extra.
What are the implications for the insurance cover provided by Allianz?
Can I book a sailing for holiday or leisure?
No, only essential passenger travel is permitted on our North Sea route between the England and Holland until further notice on travel regulations from both the UK and Dutch governments. Read UK regulations here for the latest guidelines on what is permitted. Please find Dutch guidelines here for what is currently permitted. We strongly recommend before booking that customers check as they are subject to change.
If travelling from Holland into GB, passengers are required to provide evidence of a negative Covid-19 test taken within the previous 72 hours and to quarantine for 10 days upon their travel into England. They must also arrange a Covid-19 test on days 2 and 8 of their quarantine. Anyone who has been in a red-list country (How to quarantine when you arrive in England - GOV.UK (www.gov.uk) within 10 days of their travel into GB must quarantine in a pre-booked, managed quarantine facility unless they are a British or Irish national or have residence rights in the UK. Those travelling must complete the mandatory Public Health Passenger Locator Form within 48 hours of their travel to England so that they can be contacted if they, or someone they may have been in contact with, develops or displays symptoms of the virus.
Only essential worker passenger travel is permitted between Holyhead and Dublin and Fishguard to Rosslare. All passengers arriving into the Republic of Ireland must provide evidence of a negative COVID-19 RT-PCR test taken with 72 hours of departure. UK NHS tests are not suitable evidence. Passengers who have travelled from or transited through certain high-risk countries in the 10 days prior to travel must book a stay in a pre-booked, managed quarantine facility. All passengers should complete a Passenger locator form
For more information on the definitions of permitted travel visit either the UK Foreign & Commonwealth Office, Ireland’s Department of Foreign Affairs or the Government of the Netherlands advice webpages.