Purpose
|
Type of personal data
|
Storage period
|
Provide offers, discounts and upgrades based on your purchase
|
Name, contact details, itinerary information and booking history
|
For up to 2 years after the customer relationship has ended.
|
Improve our Services
|
Site information based on your IP address and browser information
|
For 26 months after you have used our Services.
|
Direct marketing
|
E-mail address, sales owner, name and previous destinations
|
For as long as you subscribe to our newsletter.
|
Provide trips, accommodation and contractual services
|
Name, birth date, age group, gender, contact details, payment details, number of travelling children, booking reference number, itinerary information about your trip(s), vehicle information, your pet’s identification number, your border shop and on-board orders/shopping lists, sales owner, used promotion code(s) and security codes
|
For up to 14 months after completed travel.
|
Demonstrate compliance with a legal obligation
|
Passport or identification document details and information about who claims to be a parent of a minor
|
For 3 months in order for us to be able to demonstrate for relevant authorities that we comply with the Safety on Ships Ordinance (Sw. Fartygssäkerhetsförordningen (2003:438)) and/or with laws and regulations applicable at relevant local market.
|
Comply with a legal obligation
|
Name, birth date and passport or identification document details (in relation to prohibited passengers)
|
For up to 6 months after a list of prohibited passengers is replaced by an updated version by the police authorities.
|
Prevent suspended persons from booking journeys
|
Name, date of suspension, birth date (personal identity number for Swedish citizens) and booking reference number
|
For up to 2 years after the date of suspension.
|
Administration
|
Guest list information
|
For up to 6 months after completed travel.
|
Comply with a legal obligation
|
Disability information
|
For 1 month after completed travel in order for us to provide you with required assistance in relation to booked trip(s), accommodation and any orders/purchases in accordance with our contractual obligations towards you and Regulation (EU) No 1177/2010 of the European Parliament and of the Council of 24 November 2010 concerning the rights of passengers when travelling by sea and inland waterway
|
Comply with a legal obligation
|
Payment details, name, contact details, booking reference number, itinerary and vehicle information and Loyalty Club membership number
|
For up to 10 years in accordance with the Accounting Act (Sw. Bokföringslag (1999:1078) and/or with laws and regulations applicable at relevant local market.
|
Comply with a legal obligation
|
Name, gender, birth date, age group, nationality and disability information
|
For the time up until the ship reaches its destination and thereafter for 24 hours in accordance with the Safety on Ships Ordinance (Sw. Fartygssäkerhetsförordningen (2003:438)) and/or with laws and regulations applicable at relevant local market and Directive 1998/41/EU on the registration of persons sailing on board passenger ships operating to or from ports of the Member States of the Community.
|
Handle customer complaints or defend and/or establish legal claims
|
Solely relevant personal data
|
For as long as your personal data is reasonably required in order for Stena Line to handle customer complaints and/or to defend and/or establish legal claims (this will generally be the length of the relevant legal limitation period).
|
Handle customer complaints
|
The personal data you have provided in your:
- initiated but not completed booking, or
- completed booking but we have not yet received payment.
|
For up to one month after the personal data was provided to us.
|