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View, amend or cancel your booking
Our chatbot, Stina, can help you with the majority of questions you have about travelling with us. You can access Stina in the bottom right hand corner of the FAQs page. Simply click on the “Open chatbot” button.
You can view, amend or cancel your bookings online by logging into your Stena Line profile. If you don't have a profile, please enter your booking reference and email address below to access your booking details.
Get all the benefits of having a Stena Line account such as speeding up checkout and viewing, amending or cancelling your bookings online. Create an account
For hotel or self catering breaks, please click on the link below to view your booking.
For the duration of the period of restriction due to coronavirus, we are suspending our standard lost property process due to the possibility of cross contamination via the handling of personal property.
For hygiene reasons no items left onboard will be retained unless they are high value items such as laptop computers. This includes, but is not limited to, items of clothing, spectacles and phones.
For high value items please complete the form on our customer services page stating 'Lost property' as the nature of your query.
