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Terms & conditions

Rail & Sail Terms & Conditions

 

Stena Line, Greater Anglia and Netherlands Railways reserve the right to make minor changes to all products up to 36 hours prior to departure and cannot accept any liability for any inaccuracy in the information contained in these terms and conditions, which may be subject to alteration without notice. For full terms and conditions of travel onboard Stena Line ferries, please refer to the current edition of Stena Line's Ferry Guide. Your final destination must be stated at time of booking.

 

Tickets will not be valid for alternative destinations or routes. Our fares start at £55 single and terms and conditions apply. For bookings paid for by credit card, made by phone or at a travel agent, additional fees may apply.

 

Advance single 'Dutchflyer' fares are available only in standard accommodation from any Greater Anglia station and Harwich International and in second class accommodation on Netherlands Railway trains between Hook of Holland and your destination in the Netherlands. The 'Dutchflyer' fare does not include travel on Dutch high speed rail services. Should you choose to travel on a high speed service additional supplements will payable for your journey.

 

Availability is limited, particularly at busy times. For the cheapest fare of £55 you must book your outward and return journeys at least 14 full days in advance of your outward journey.

 

Travel must be on the dates and times shown on the ticket. No break of journey is allowed other than to join connecting services. There is no reduction on the Advance fare for Railcard holders. Children aged 5-15 inclusive pay 50% off the available fare. If you travel on a different train or ferry to that shown on your ticket it will be invalid, and a full single fare will be payable.

 

Advance ticket refunds and change of travel arrangements:

 

Change of journey plans


a) Provided the origin and destination stations remain the same, changes to tickets can be made at least 14 days in advance of the outward travel date, upon payment of a £10 administration fee plus any increase in fare between the cost of the original journey and your amended travel dates. No refund will be made if an amendment results in a price decrease.


Refunds

a) There is no refund value on any 'Dutchflyer' product, but in the event of the cancellation of the service on which the reservation has been made, you will have the option of a full refund (as set out in the National Rail Conditions of Carriage).

b) Refunds can only be obtained from the point of purchase.

 

Travel Conditions

 

The transport of travellers, their luggage and vehicles is carried out in accordance with the travel conditions of Stena Line BV, of which registry is filed at the District Court in Rotterdam, unless the convention of international transport of travellers and their luggage per railway (CIV) is valid. The travel conditions are available for perusal at the office and onboard the ships of Stena Line BV.

 

Onboard cabins

 

Prices will vary according to travelling dates and are subject to availability. Prices are per cabin per night, including tax. and are compulsory when traveling on overnight ferry sailings. 

 

Privacy Policy 

 

 Because protecting your privacy is very important to the 'dutchflyer' (operated by Stena Line, Greater Anglia and NS Railways), we have adopted the following policies to safeguard your personal information. We are committed to protecting the confidentiality of information we collect and hold. This Policy Statement reflects the requirements of the Data Protection Act 1998 and the 8 principles this embodies. Click here for further information http://www.dataprotection.gov.uk/principl.htm

 

We limit the collection and use of personal information to what is necessary to administer business, provide customers with the highest quality service, and offer opportunities we think will be of value to customers. We do not disclose any individual information to other organisations, unless we have prior authorisation from the individual concerned.

 

The 'Dutchflyer' may on occasions collect personal information from visitors to our site on a voluntary basis. Such personal information may include name, title, address, phone number, email etc. This individual information is used by the 'dutchflyer' to process transactions initiated by our customers, for marketing our products and services or market research. We do not sell, rent or transmit personal information to other organisations.

 

When such data is voluntarily provided it may also be used to help us refine or customise our website to better meet customer needs. The intention is to ensure that site visitors only see data which they are entitled to, or wish to, see. In other words it allows us to protect the privacy and commercial confidentiality of data derived from our normal business transactions while also meeting the needs of site visitors.

 

When personal information is provided to the 'dutchflyer', it is secured on a server with restricted access. Only designated employees or agents who are required to carry out legitimate business functions are permitted to view your personal data. Employees or agents who violate our privacy policies are subject to disciplinary procedures up to and including termination.

 

Our Web server does not automatically recognise or capture information regarding the e-mail address of any visitor to our website. What is collected automatically is the originating domain and what the site visitor does within the site - what pages are accessed, the duration of visits, and what paths are followed within the site. This information is only available to staff in an aggregated form.

 

Because the 'dutchflyer' considers the individual information we maintain to be confidential, our policy is to disclose no personal information to third parties unless release is required by law or is pertinent to judicial or government investigations or proceedings.

 

Liability Disclaimer 

 

Neither Stena Line nor the dutchflyer can accept responsibility for any of the links from this web site, nor the content thereof. The links are provided purely for your benefit and we are not responsible for any inaccuracies in the information or subsequent services provided
The dutchflyer is a Rail and Sail service brought to you by partners Stena Line, Greater Anglia and NS railways.

 

BOOK NOW

 

To book your travel please call 0845 455 455