The Stena Line Terms of Business, together with these special conditions apply to all bookings and travel.
- All day trips are subject to availability and minimum numbers. If your trip does not operate because of lack of numbers, you will receive a full refund or the offer of being transferred to another day trip on the same or another date.
- Full payment is required at time of booking.
- No refund is due if the booking is cancelled.
- Only one small item of hand luggage is permitted on day trips by foot. Customers carrying large items of luggage will be charged the standard weekend foot passenger fare of £30 per adult single and £15 per child (4-15 years) single.
- Persons found to be misusing the day trip fare will be surcharged the standard weekend return foot passenger fare of £60 per adult and £30 per child.
- £4 per booking service fee applies to non-web bookings.
- £2 amendment fee applies for non-web changes to the booking.
- No-shows: If all passengers on a booking fail to show for the outward sailing, the booking will be cancelled in full with no refund issued. If one or more passengers on a booking check-in for the outward sailing, then it will not be cancelled, although the passengers who didn’t travel will not be refunded.
Important note for customers with particular needs
If you are a wheelchair user, we are able to meet your needs onboard our ships however the transfer coaches we use are NOT wheelchair accessible. We strongly recommend that you do not travel on this day trip unless you have someone who can assist you with boarding and disembarking the coach.
A small fee has been applied to all products as part of the shipping industry’s push to become even more green and environmentally friendly, a new cap on sulphur content in fuel is being introduced at the start of 2020. All new bookings made for travel in 2020, will be subject to the fees.