Frequently Asked Questions

Do you have a question? This is the place for answers!

Is the free Wi-Fi onboard as fast as my broadband at home?

We are delighted to offer this free service to you, however please note that Internet@Sea will never be as fast as the broadband you might enjoy at home or in other land-based locations. 


One of the main reasons for this is due to the technology behind the service. It’s a little complex but put simply, all of our ships have freely moving satellite antennae which transmit a signal from the ship to a satellite 35,000 miles into space which then sends a signal back down to Earth. Speed will also vary due to the bandwidth available, which is delivered by satellite and accessed by all users and ships simultaneously. 


To help improve the service and to make efficient use of the available bandwidth, we have removed access to streaming media sites such as Netflix, YouTube, online games, Skype etc.


Important information: EU Roaming fees for mobile phones

Whilst roaming charges when travelling in EU countries ended on 15 June 2017 the EU roaming rules only apply when you are connected to terrestrial mobile networks. The EU binding price cap does not apply if you use your mobile phone via the ferry’s satellite connection and therefore the charges set by your network provider can be high, especially for data. Please use the free internet@sea Wi-Fi connection rather than your phone's mobile data connection when connected to the Telenor Maritime phone network onboard.


For more information on the Wi-Fi network and mobile phone usage when onboard Stena Hollandica and Stena Brittanica on our Harwich to Hook of Holland route please refer to our Dedicated Information Page.