Coronavirus Advice

As the Coronavirus COVID-19 continues to spread, we recognise and appreciate the increased uncertainty that this is causing. The situation has our fullest attention. The safety of our customers and colleagues is always our top priority and we are taking several precautionary safety measures to ensure a safe and comfortable journey for all. In light of the current situation, we will do everything we can to assist you with your upcoming travel plans.


Please note we will update this page on an ongoing basis as and when circumstances change.

How can I amend my booking?


The quickest and simplest way to make changes to your booking is to visit the Manage Booking section of our site. Read more on how to amend your booking online.


You can also call our Contact Centre on 03447 70 70 70 to assist with any changes you wish to make for your booking. However, as we are experiencing a high volume of calls and in order to prioritise those in need of immediate assistance, we kindly ask that you don't call our Contact Centre unless you're booked to travel within the next 72 hours. Thank you for your understanding and cooperation at this time.