Coronavirus Advice

As the Coronavirus COVID-19 continues to spread, we recognise and appreciate the increased uncertainty that this is causing. The situation has our fullest attention. The safety of our customers and colleagues is always our top priority and we are taking several precautionary safety measures to ensure a safe and comfortable journey for all. In light of the current situation, we will do everything we can to assist you with your upcoming travel plans.


Please note we will update this page on an ongoing basis as and when circumstances change.

Do I need to provide a passenger locator form when travelling to the UK?


From 8 June 2020 there are new health measures in place for entering the United Kingdom because of the coronavirus (COVID-19). These measures are for all entrants, including UK residents and all visitors from overseas.


Travelling to Harwich from Hook-of-Holland:- All travellers arriving to the UK from continental Europe are required to self-isolate for 14 days on arrival or until the date of their departure from the UK if that is less than 14 days. Before travelling, all travellers are required to complete a Public Health Passenger Locator Form online and must provide contact details, travel details and the address where they will self-isolate. You cannot submit the form until 48 hours before you’re due to arrive in the UK. You must take a copy of the completed form with you when you travel and have the option to print it out or show a completed copy from your device.


All other routes to the United Kingdom:- You do not need to complete the form or self-isolate if you’re travelling from within the United Kingdom or from within the Common Travel Area (CTA), which includes the Republic of Ireland, the Channel Islands or the Isle of Man, and you were there for 14 days or more. If you have arrived into the Common Travel Area within 14 days of travelling to the United Kingdom, you must complete the Public Health Passenger Locator Form before travelling and continue your 14 day period of self-isolation. You must take a copy of the completed form with you when you travel and have the option to print it out or show a completed copy from your device.


It is your responsibility to provide these details. The UK Border Force will be undertaking checks and could refuse entry. If you are refused entry, you will be required to cover the cost of travel with us back to your port of departure at your own expense.


You and the people you’re travelling with must all complete a separate form. If you are travelling with someone under 18 years old, they do not need their own form as long as you will arrive and leave together and will stay at the same UK address. If this is the case, an adult staying at the same address should add the details to their form.


The latest information and guidance on these measures can be found at and exemptions for self-isolation are here