Q: How do I earn points when making a booking?
A: You simply log into your account and book your trip or quote your account number when booking by telephone.
(Please note you can only earn points on a booking when you personally travel as the lead passenger).
Q: When will my points be credited to my eXtra account?
A: Your points are allocated to your account after each single leg of your journey is completed.
Q: I am a Gold member, how do I reserve my complimentary place in the Stena Plus lounge?
A: Reserve a place for you and a guest at the time of booking. Subject to availability.
Q: I am a Gold member, how do I reserve my reduced price Superfast Suite on the Cairnryan to Belfast route?
A: Reserve a suite at the time of booking. Subject to availability. Please note it will not be possible to have entry to the Stena Plus lounge if you book a suite.
Q: Where can I find how many points I have in my account?
A: By logging into your eXtra account or by contacting the eXtra Member Services Team.
Q: I have a sterling eXtra account, can I pay for my crossing in euros?
A: You can only pay in the currency your eXtra account is set up in, it is not possible to transfer values or earn points between sterling and euro accounts.
Q: Can I earn points onboard?
A: Points may be earned onboard the Harwich to the Hook of Holland route in the onboard restaurants, bars and on purchases made in the Stena Shop only.