As the UK Met Office predicts that another ash cloud could reach the UK this week with the potential of throwing thousands of peoples travel plans into chaos, leading ferry company Stena Line has reminded travellers that it is on hand to transport them across the Irish Sea.
As people nervously watch the progress of the ash cloud as it heads towards Europe, Stena Line has increased its web capacity, brought in more staff to deal with customer enquiries in its call centres and has additional crew on standby to ensure it will be able to efficiently help any stranded travellers if Britain should once again become a no fly zone.
Last year, the arrival of the ash cloud, which affected global airspace for up to six days, saw Stena Line experience an unprecedented 350% increase in hits to its UK and Irish websites.
“We are currently working hard to prepare our services for the possibility of increased passenger numbers so that we can ensure we can do our best to assist with peoples travel requirements,” said Stena Line Communications Manager Eamonn.
“Last year the situation with the ash cloud and cancelled flights caused people a lot of stress and inconvenience. Our plans are now in place so should the situation arise again, we are able to accommodate as many people as possible.
“We want to ensure that not only do people get safely to their destinations but that they get to see the best of ferry travel. When we have the opportunity to welcome new customers onboard we want them to experience all of the benefits of travelling by ferry - the convenience, space, no baggage restrictions, hassle free check-in and so on which could influence their future travel decisions,” Eamonn continued.
Last year Stena Line experienced one of its busiest years on record which saw the company carry an additional 60,000 passengers with a particularly busy spring period bolstered by the impact of the volcanic ash cloud.
For more information or to book log on to www.stenaline.co.uk, call 08447 70 70 70 or visit your local Stena Line travel agent.
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For further information please contact Fiona Brown at Duffy Rafferty Communications on 028 9073 0880.