Do you have a question? This is the place for answers!
Is the free Wi-Fi onboard as fast as my broadband at home?
We are delighted to offer this free service to you, however please note that Internet@Sea will never be as fast as the broadband you might enjoy at home or in other land-based locations.
One of the main reasons for this is due to the technology behind the service. It’s a little complex but put simply, all of our ships have freely moving satellite antennae which transmit a signal from the ship to a satellite 35,000 miles into space which then sends a signal back down to Earth. Speed will also vary due to the bandwidth available, which is delivered by satellite and accessed by all users and ships simultaneously.
To help improve the service and to make efficient use of the available bandwidth, we have removed access to streaming media sites such as Netflix, YouTube, online games, Skype etc.