Customers With Particular Needs

I require assistance at the port or while boarding. Can you make special arrangements for me?


Of course, we are always pleased to make arrangements for anyone who requires help at the ports or onboard ships.


If you have particular or mobility needs & require assistance please advise us of your specific requirements at least 48 hours before the start of your journey by calling us on 03432 081 801 with your booking reference. 


Alternatively e-mail: (more than 7 days before departure) or Text phone: +44 (0) 8445 768 885 (09:00 - 17: 00, Mon - Sat). To enable us to provide you with the best level of service, we kindly request you to check-in at least 1 hour before departure (2 hours on our Liverpool route). Upon arrival, please also advise our check-in staff, so we can make the necessary arrangements.